Warranty and return policy

  1. Identity and contact data of the seller

All sales performed through stealthpadlock.com (the „Website”) are performed by the company UrbanAlps s.r.o, with its registered office at Jáchymova 26/2, Prague, 110 00, Czech Republic, IČO 04868161, VAT no. CZ04868161, EORI no. CZ04868161, as the seller (the Seller”).

This Warranty and return policy applies to end-users as natural persons (the Consumers”). The Warranty and return policy does not apply to cases where the person who intends to buy the goods from the Seller is an entrepreneur i.e. is a legal person or person acting in the course of ordering goods in the course of their business or in the exercise of their profession.

  1. Warranty

For all the products sold and delivered by the Seller through the Website, Consumers benefit from a legal warranty compliant with the legal provisions in force and, in certain cases from a commercial warranty, according to the commercial policies of manufacturers.

    1. Legal warranty

Some products sold on the Website benefit of legal warranty in the legal term specified as per applicable legal regulations.

The Seller shall be held liable by the Consumer for any lack of conformity existing in the products upon their delivery.

In particular, the Seller warrants that at the time the Consumer receives the goods, the same goods:

  1. have properties that the parties have negotiated and, in the absence of an arrangement, such characteristics as the Seller or the manufacturer has described or which the Consumers expects with regard to the nature of the goods and the advertising they make;

  1. the goods are fit for the purpose for which the Seller indicates or to which goods of this type are normally used;

  1. the goods correspond to the quality or performance of the agreed sample or original if the quality or design has been determined on the basis of the agreed sample or original;

  1. the goods are in the appropriate quantity, degree or weight; and

  1. the goods comply with legal requirements.

Provided there is a lack of conformity, the Consumer has the right of requesting the Seller to bring the product to a state of conformity, without any additional payment, firstly by repairs and part replacements and, if that is not economically justifiable (as the Seller can freely decide), by replacing it or, if not of these options is possible, to benefit of the appropriate price discount or of the termination of the corresponding product.

The time necessary for bringing the product to a state of conformity cannot exceed [15 calendar days] from the date on which the Consumer, as applicable, has informed the Seller of the product’s lack of conformity and has returned the product to the Seller or to his appointed representative, based on a delivery and take-over document.

The Seller shall cover all courier pickup costs (which shall be chosen freely by the Seller) but, however, if the lack of conformity proves to be false, the Seller reserves his right to collect upon delivery all postal charges, pricing fees etc.

The Consumer needs to inform the Seller regarding the lack of conformity within [two months] from the date on which he/she has discovered it.

    1. Commercial warranty

For some of the products sold on the Website, the Consumer shall receive a hard copy of the warranty certificate issued by the manufacturer or by the distributor. The Consumer shall benefit of a warranty based on that certificate.

If the product fails during the warranty period, the repair shall be ensured from the authorized service network of the producer / distributor, in the centres specified in the certificate. The service centre mentioned in the certificate shall bear the entire responsibility for settling the warranty.

    1. Evidence of the purchase and the packaging

In both cases provided under the Articles 2.1. or 2.2., the Consumer needs to prove that he has purchased the respective product from the Seller (receipt, invoice).

For repair or potential replacement purposes, the Seller requires the provision of all the product’s components in a packaging appropriate for transporting them.

  1. The right of withdrawal

Consumers that purchase products sold on the Website have 14 days at their disposal to withdraw from the contract.

The 14 days term is calculated from the day on which the Consumer or a third party, other than the carrier, and which is indicated by the Consumer, comes into the physical possession of the products.

Withdrawal from the sales contract must be dispatched to the seller within the time specified in the preceding paragraph and the Consumer shall indicate that he / she will withdraw from the contract ideally with the order number, purchase dates and, where applicable, the bank account number(s).

In case the right of withdrawal is exercised, the Seller shall reimburse all the amounts the Seller has received as payment from the Consumer, including, as applicable, the costs of delivery, without any unjustified delay and, in any case, no later than 14 days from the date on which the Seller is informed on the Consumer’s decision to exercise his right of withdrawal. If the Consumer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Consumer before the Consumer returns the goods or proves that the goods have been dispatched to the Seller.

The Seller has no obligation of returning any additional costs, in case that the Consumer has explicitly chosen another type of delivery than the standard delivery offered by the Seller.

  1. The applicable procedure in case of return or withdrawal

In order to exercise his right of withdrawal or to request the remedy of a non-compliance, the Consumer needs to inform the Seller with regard to his/her decision of withdrawing from the contract, by using an unambiguous statement, for example, a letter sent by post, fax or e-mail. For this purpose, the Consumer can fill in the return form accessible at [link].

  1. Amendments of the document

The present return policy is periodically updated; every time the Seller makes a modification, the same shall be displayed on the Website.

Date of the last update: May 2018